Booking Terms & Conditions
My goal is always to go the extra mile to ensure that you have an enjoyable, safe and rewarding experience on the mountain, and that you feel well supported throughout your booking process and Lessons. If you have any questions regarding your booking or these Terms & Conditions, please do not hesitate to contact me.
1. GENERAL
1.1 These Terms & Conditions apply to all bookings made with Lena Nielsen (“Lena”), whether made directly or through an intermediary, travel agent, concierge, tour operator or other booking service, for ski lessons, coaching, guiding or any other services provided by Lena (collectively referred to as the “Lessons”).
1.2 By making a booking or payment, you confirm that you have read, understood and accepted these Terms & Conditions.
1.3 If you are making a booking on behalf of other participants, you confirm that you have the authority to accept these Terms & Conditions on behalf of every member of your party.
1.4 When booking a group session, you acknowledge that participants may have different levels of ability, confidence and individual objectives. To help create the most suitable session, Lena will endeavour to understand the experience, expectations, goals and comfort levels of all participants at the time of booking. It is therefore important that accurate and honest information is provided regarding the abilities, confidence levels and objectives of everyone in the group. A group session is designed around the needs of the group as a whole. Differences in technical ability, preferred pace, confidence or psychological comfort may influence the terrain choices, progression and structure of the session. In order to provide a safe and enjoyable experience for everyone, the session will be adapted to the needs of the participant requiring the greatest level of support, whether due to technical ability, physical considerations, confidence or psychological comfort. Lena reserves the right to modify the planned content, terrain, pace or focus of the session where reasonably necessary to ensure safety, suitability and the best possible experience for the group.
1.4.1 Should you wish to proceed with a group session where participants have differing levels of ability, confidence, objectives or expectations, Lena may agree to accept the booking following discussion with the client. In such circumstances, the client acknowledges that the session will be adapted to the needs of the group as a whole and that it may not be possible to meet the individual objectives of every participant during the same session. Lena reserves the right to determine the appropriate terrain, pace, activities and focus of the session based on her professional judgement, with safety and the overall experience of the group being the priority.
1.5 Lesson participation and conduct
Lena reserves the right to refuse, suspend or discontinue tuition, coaching, instruction or participation in a lesson, course or service where a client:
a) behaves in a manner that Lena considers inappropriate, unsafe, disruptive or detrimental to the experience, safety or wellbeing of other participants, instructors or other mountain users;
b) is under the influence of alcohol, drugs or any other substance that may impair their ability to participate safely during lesson or course time;
c) is not appropriately equipped or dressed for the conditions, is unwell, or is not at an appropriate level for the group or service booked.
Any decision made by Lena under these circumstances will be based on safety, suitability and the overall experience of those involved. Where tuition is refused, suspended or discontinued due to any of the circumstances above, no refund will be provided.
1.6 CHILDRENS LESSONS When booking a lesson for a child, the parent, guardian, carer or responsible adult must provide accurate and complete information regarding the child’s skiing ability, previous experience, health, medical conditions, disabilities, behavioural needs or any other relevant information that may affect their ability to safely participate in the lesson.
1.6.1 This information is required so that Lena can adapt the lesson appropriately and ensure the safety and enjoyment of the child and other participants. Failure to provide relevant information at the time of booking may affect Lena’s ability to provide the lesson safely and appropriately.
1.6.2 Lena reserves the right to ask a parent, guardian, carer or responsible adult to collect a child from a lesson if the child is not suitably dressed for the conditions, is unwell, or is not at an appropriate level for the group. This is to ensure the safety, comfort and overall experience of the child and other participants. In these circumstances, no refund will be provided.
1.6.3 When dropping off a child for a lesson, the parent, guardian, carer or responsible adult must introduce themselves to Lena and ensure that Lena is aware of who is responsible for the child.
The parent, guardian, carer or responsible adult is responsible for being present at the agreed meeting point at the end of the lesson to collect the child. To allow for unforeseen delays, it is requested that parents, guardians, carers or responsible adults arrive at the agreed meeting point approximately 10 minutes before the scheduled end of the lesson.
A valid contact telephone number for the parent, guardian, carer or responsible adult responsible for the child must be provided at the time of booking and must be available throughout the lesson.
In the event that a child is not collected at the agreed time, additional waiting time may be charged at the current private lesson hourly rate.
2. BOOKINGS AND PAYMENT
2.1 The agreed lesson fee and payment instructions will be confirmed at the time of booking.
2.2 Full payment is due no later than four (4) weeks prior to the first Lesson unless otherwise agreed in writing.
2.3 For bookings made within four (4) weeks of the first Lesson, full payment must be made immediately upon confirmation of the booking.
2.4 For bookings made within seven (7) days of the first Lesson, or on the same day as the Lesson, payment must be received in full prior to the commencement of the Lesson. Payment may be made by bank transfer, payment link, Revolut or cash where agreed in advance.
2.5 A booking is considered confirmed once Lena has provided written confirmation of the requested Lessons, including by email or text message. By accepting the booking confirmation, you agree to these Terms & Conditions. Payment will be requested no later than four (4) weeks prior to the first Lesson, unless the booking is made within four (4) weeks of the Lesson start date, in which case payment will be required upon confirmation of the booking.
2.6 All invoices are issued in Euros and must be paid in Euros. Any bank charges or currency conversion fees are the responsibility of the client.
2.7 Lesson places are reserved for the named participant(s) and may not be transferred without prior written agreement.
2.8 Payment information and card details are processed securely through the relevant payment provider. Lena does not collect, store or have access to clients’ full payment card details.
2.9 Lesson prices are based on a maximum of four (4) participants per group unless otherwise agreed in writing.
2.10 At the time of booking, you must provide the maximum number of participants who may take part in the Lesson. If the number of participants exceeds four (4), this must be agreed in advance and an additional fee may apply.
2.11 Where the number of participants increases after booking confirmation, Lena reserves the right to adjust the price accordingly or to decline additional participants where this is not compatible with the agreed lesson structure, safety considerations or availability.
3. CANCELLATIONS
3.1 Cancellation periods are calculated from the date of the first Lesson, regardless of the date on which payment is made.
3.2 If you cancel your booking more than twenty-one (21) days before the first Lesson, you will receive a refund of 80% of the amount paid, less any bank charges incurred in processing the refund.
3.3 If you cancel your booking between ten (10) and twenty-one (21) days before the first Lesson, you will receive a refund of 60% of the amount paid, less any applicable bank charges.
3.4 If you cancel your booking ten (10) days or fewer before the first Lesson, or fail to attend your Lesson, no refund will be payable.
3.5 If your booking is cancelled or curtailed due to circumstances outside Lena’s control, including but not limited to adverse weather, lift or resort closure, road closure, snow conditions, illness, injury or your inability to attend, no refund will be due. Where appropriate, Lena will gladly provide supporting documentation for your insurance provider.
3.6 Third-party services
Lena is not responsible for services provided by independent third parties, including but not limited to ski lifts, lift operators, local transport services, mountain infrastructure, or other external service providers. Lena cannot accept liability for any loss, injury, delay, inconvenience, financial cost or inability to attend a lesson resulting from the actions, decisions, failures or circumstances of these third parties.
This includes situations where access to a lesson or course is affected by the operation, availability or interruption of third-party services. While participating in a lesson, clients remain subject to the terms, conditions and safety responsibilities of the third-party providers involved.
4. CANCELLATION BY LENA
4.1 If Lena is unable to provide the booked Lesson, every reasonable effort will be made to arrange an alternative instructor of an equivalent standard, subject to your agreement.
4.2 Where no suitable replacement can be arranged, you will receive a full refund for any Lessons that cannot be provided.
5. INSURANCE
5.1 You are responsible for ensuring that you and all members of your party have appropriate winter sports insurance covering the activities you intend to undertake.
5.2 Your insurance should include, where appropriate, medical expenses, mountain rescue, helicopter evacuation, third-party liability, cancellation and curtailment cover.
5.3 Lena accepts no responsibility for losses or expenses that would normally be covered by your insurance policy.
6. SAFETY AND RESPONSIBILITY
6.1 You agree to follow all reasonable instructions given during the Lessons and to ski within your own level of ability.
6.2 You are responsible for ensuring that you are medically fit to participate and for informing Lena before the Lesson of any medical condition, injury or circumstance that may affect your participation.
6.3 You remain responsible for providing suitable ski equipment, clothing and lift passes where required.
7. LIABILITY
7.1 Lena holds appropriate professional qualifications and professional liability insurance for the services provided.
7.2 While every reasonable care is taken to provide a safe and enjoyable experience, skiing and mountain activities involve inherent risks which cannot be entirely eliminated.
7.3 Lena shall not be liable for any loss, damage, injury, delay or additional expense arising from circumstances beyond her reasonable control or from risks inherent in skiing and mountain activities, except where liability cannot legally be excluded.
8. MEDICAL TREATMENT
8.1 In the event of an accident or medical emergency, you authorise Lena to obtain appropriate emergency medical assistance on your behalf where it is reasonable and necessary to do so. Any associated costs remain your responsibility.
9. PHOTOGRAPHY
9.1 Unless you notify Lena in writing before the commencement of your Lessons, you consent to photographs or video footage taken during the Lessons being used by Lena for promotional purposes, including on websites and social media.
9.2 Such material will never be sold or provided to unrelated third parties for their own marketing purposes.
10. MISCELLANEOUS
10.1 Lesson start times or meeting locations may occasionally need to be adjusted for operational or safety reasons. Lena reserves the right to amend the start time by up to one hour after prior consultation where reasonably possible.
10.2 Late arrival and attendance
10.2.1 Late arrivals for private lessons, Lena will wait up to 15 minutes after the agreed lesson start time at the arranged meeting point. If you expect to be delayed, please inform Lena as soon as possible. Where no prior notice has been provided, the lesson will start or continue as scheduled, and the lesson time may be reduced accordingly.
10.2.2 Late arrivals for group lessons or courses, Lena will wait up to 5 minutes after the agreed lesson start time at the arranged meeting point. If you expect to be delayed, please inform Lena as soon as possible. Where no prior notice has been provided, the group lesson will start as scheduled and late arrival may result in the participant missing part of the session.
10.2 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to apply.
10.3 These Terms & Conditions are governed by French law.
If you have any questions regarding these Terms & Conditions, please contact: info@skilena.com.
